1. Introduction
This is our privacy policy. It tells you how we collect, and process data received from you on
our website and mobile app. Please read the following carefully to understand our views and
practices regarding your personal data and how we will treat it.
If you have any comments on this privacy policy, please email them to info@ericsouthwickaccountants.co.uk
2. Who We Are
Here are the details that the Regulation (EU) 2016/679 of the European Parliament and of the
Council of 27 April 2016 on the protection of natural persons with regards to the processing of
personal data and on the free movement of such data, known as UK General Data Protection
Regulation (GDPR) says we have to give you as a 'data controller':
- Our site address is 51 The Avenue, Seaham, County Durham, England, SR7 8NS
- Our company name is Eric Southwick & Co Accountants Ltd
- Our registered address is 51 The Avenue, Seaham, County Durham, SR7 8NS
- Our Data Protection Officer is Gary Zouvani, and they can be contacted at gary@dnsaccountants.co.uk
3. What we may collect
We may collect and process the following data about you:
- Information you put into forms or surveys on our site at any time
- A record of any correspondence between us
- Details of transactions you carry out through our sitehrough our site
- Details of your visits to our site and the resources you use
- Information about your computer (e.g. your IP address, browser, operating system, etc.) for
system administration and to report aggregate information to our advertisers
Under GDPR we will ensure that your personal data is processed lawfully, fairly, and
transparently, without adversely affecting your rights. We will only process your personal data
if at least one of the following basis applies:
- you have given consent to the processing of your personal data for one or more specific
purposes;
- processing is necessary for the performance of a contract to which you are a party or in
order to take steps at the request of you prior to entering into a contract;
- processing is necessary for compliance with a legal obligation to which we are subject;
- processing is necessary to protect the vital interests of you or of another natural person;
- processing is necessary for the performance of a task carried out in the public interest or
in the exercise of official authority vested in the controller; and/or
- processing is necessary for the purposes of the legitimate interests pursued by us or by a
third party such as our credit card payment processing, except where such interests are
overridden by the fundamental rights and freedoms of the data subject which require
protection of personal data, in particular where the data subject is a child.
4. Cookies
All Cookies used by and on our website are used in accordance with current English and EU Cookie
Law.
The site uses cookies or similar technology to collect information about your access to the site.
Cookies are pieces of information that include a unique reference code that a website transfers
to your device to store and sometimes track information about you.
A few of the cookies we use last only for the duration of your web session and expire when you
close your browser. Other cookies are used to remember you when you return to the site and will
last for longer.
All cookies used on our site are set by us.
Most computer and some mobile web browsers automatically accept cookies but, if you prefer, you
can change your browser to prevent that or to notify you each time a cookie is set. You can
prevent the setting of cookies by adjusting the settings on your browser. Please note however,
that by blocking or deleting cookies you may not be able to take full advantage of the site.
Our cookies will be used for:
Essential session management
- creating a specific log-in session for a user of the site in order that the site remembers
that a user is logged in and that their page requests are delivered in an effective, secure
and consistent manner;
- recognising when a user of the site has visited before allowing us to identify the number
of unique users we receive to the site and make sure we have enough capacity for the number
of users that we get;
- recognising if a visitor to the site is registered with us in any way;
- we may also log information from your computer including the existence of cookies, your IP
address and information about your browser program in order to allow us to diagnose
problems, administer and track your usage of our site.
Functionality
- customising elements of the promotional layout and/or content of the pages of the site.
Performance and measurement
- collecting statistical information about how our users use the site so that we can improve
the site and learn which parts are most popular to users.]
5. How we use what we collect
We use information about you to
- Present site content effectively to you.
- Provide information, products and services that you request, or (with your consent) which
we think may interest you.
- Carry out our contracts with you.
- Allow you to use our interactive services if you want to.
- Tell you our charges.
- Tell you about other goods and services that might interest you. We will also let other
people do this, and we (or they) may contact you.
If you are already our customer, we will only contact you electronically about things similar to
what was previously sold to you.
If you are a new customer, you will only be contacted if you agree to it.
If you don't want to be contacted for marketing purposes, please email info@ericsouthwickaccountants.co.uk.
Please note: If you don’t want us to use your personal data for any of the other reasons set out
in this section in 5, you can let us know at any time by contacting us at info@ericsouthwickaccountants.co.uk and we will delete
your data from our systems. However, you acknowledge this will limit our ability to provide the
best possible products and services to you.
In some cases, the collection of personal data may be a statutory or contractual requirement, and
we will be limited in the products and services we can provide you if you don’t provide your
personal data in these cases.
6. Where we store your data
We may transfer your collected data to storage outside the European Economic Area (EEA). It may
be processed outside the EEA to fulfil your order and deal with payment.
By giving us your personal data, you agree to this arrangement. We will do what we reasonably can
to keep your data secure.
Payment will be encrypted. If we give you a password, you must keep it confidential. Please don't
share it. Although we try to provide protection, we cannot guarantee complete security for your
data, and you take the risk that any sending of that data turns out to be not secure despite our
efforts.
We only keep your personal data for as long as we need to in order to use it as described above
in section 5, and/or for as long as we have your permission to keep it. In any event, we will
conduct regular reviews to ascertain whether we need to keep your personal data. Your personal
data will be deleted if we no longer need it.
7. Disclosing your information
We are allowed to disclose your information in the following cases:
- If we want to sell our business, or our company, we can disclose it to the potential
buyer.
- We can disclose it to other businesses in our group.
- We can disclose it if we have a legal obligation to do so, or in order to protect other
people's property, safety or rights.
- We can exchange information with others to protect against fraud or credit risks.
We may contract with third parties to supply services to you on our behalf. These may include
payment processing, search engine facilities, advertising and marketing. In some cases, the
third parties may require access to some or all of your data. These are the third parties that
have access to your information:
- Nomisma Solutions Ltd (Accounting Software)
- Zoho Corporation Pvt. Ltd (Customer Relationship Management (CRM) Software)
- Receipt Bank Limited trading as “Dext” (Automatic Data Processing)
- Outbooks Ltd (Bookkeeping & Accounting Outsource Services)
- GoCardless Ltd (Direct bank payment processing)
- Feefo Holdings Limited (client review platform)
- DNS Accountants Ltd (head office)
We may contact you via email to invite you to review any services and/or products you received
from us [in order to collect your feedback and improve our services [and products]] (the
“Purpose”). We use an external company, Trustpilot A/S (“Trustpilot”), to collect your feedback
which means that we will share your name, email address and reference number with Trustpilot for
the Purpose. If you want to read more about how Trustpilot process your data, you can find their
Privacy Policy here.
We may also use such reviews in other promotional material and media for our advertising and
promotional purposes.p>
Where any of your data is required for such a purpose, we will take all reasonable steps to
ensure that your data will be handled safely, securely, and in accordance with your rights, our
obligations, and the obligations of the third party under GDPR and the law.
8. Your rights
You can ask us not to use your data for marketing by contacting us at any time at info@ericsouthwickaccountants.co.uk
Under the GDPR, you have the right to:
- request access to, deletion of or correction of, your personal data held by us at no cost
to you;
- request that your personal data be transferred to another person (data portability);
- be informed of what data processing is taking place;
- restrict processing;
- to object to processing of your personal data; and
- complain to a supervisory authority.
You also have rights with respect to automated decision-making and profiling as set out in
section 11 below.
To enforce any of the foregoing rights or if you have any other questions about our site or this
Privacy Policy, please contact us at info@ericsouthwickaccountants.co.uk
9. Links to other sites
Please note that our terms and conditions and our policies will not apply to other websites or
mobile applications that you get to via a link from our site or mobile application. We have no
control over how your data is collected, stored or used by other websites or mobile applications
and we advise you to check the privacy policies of any such websites and mobile applications
before providing any data to them.
In respect mobile applications, where there are links to other sites, we send data to 3rd party
sites with a secure encryption algorithm and data is returned in encrypted format from the 3rd
party sites.
10. Changes
If we change our Privacy Policy, we will post the changes on this page and through mobile app
notifications. If we decide to, we may also email you.
11. Automated Decision-Making and Profiling
- 11.1 In the event that we use personal data for the purposes of automated
decision-making and those decisions have a legal (or similarly significant effect) on you,
you have the right to challenge to such decisions under GDPR, requesting human intervention,
expressing their own point of view, and obtaining an explanation of the decision from us.
- 11.2 The right described in section 11.1 does not apply in the following
circumstances:
- the decision is necessary for the entry into, or performance of, a contract between
the you and us;
- the decision is authorised by law; or
- you have given you explicit consent.
-
11.3 Where we use your personal data for profiling purposes, the following shall
apply:
- Clear information explaining the profiling will be provided, including its
significance and the likely consequences;
- Appropriate mathematical or statistical procedures will be used;
- Technical and organisational measures necessary to minimise the risk of errors and
to enable such errors to be easily corrected shall be implemented; and
- All personal data processed for profiling purposes shall be secured in order to
prevent discriminatory effects arising out of profiling.
12. Dispute Resolution
- 12.1 The Parties will use their best efforts to negotiate in good faith and settle
any dispute that may arise out of or relate to this Privacy Policy or any breach of it.
- 12.2 If any such dispute cannot be settled amicably through ordinary negotiations
between the parties, or either or both is or are unwilling to engage in this process, either
party may propose to the other in writing that structured negotiations be entered into with
the assistance of a fully accredited mediator before resorting to litigation.
- 12.3 If the parties are unable to agree upon a mediator, or if the mediator agreed
upon is unable or unwilling to act and an alternative mediator cannot be agreed, any party
may within 14 days of the date of knowledge of either event apply to LawBite to appoint a
mediator under the LawBite Mediation Procedure.
- 12.4 Within 14 days of the appointment of the mediator (either by mutual agreement of
the parties or by LawBite in accordance with their mediation procedure), the parties will
meet with the mediator to agree the procedure to be adopted for the mediation, unless
otherwise agreed between the parties and the mediator.
- 12.5 All negotiations connected with the relevant dispute(s) will be conducted in
confidence and without prejudice to the rights of the parties in any further proceedings.
- 12.6 If the parties agree on a resolution of the dispute at mediation, the agreement
shall be reduced to writing and, once signed by the duly authorised representatives of both
parties, shall be final and binding on them.
- 12.7 If the parties fail to resolve the dispute(s) within 60 days (or such longer
term as may be agreed between the parties) of the mediator being appointed, or if either
party withdraws from the mediation procedure, then either party may exercise any right to
seek a remedy through arbitration by an arbitrator to be appointed by LawBite under the
Rules of the LawBite Arbitration Scheme.
- 12.8 Any dispute shall not affect the parties’ ongoing obligations under this Privacy
Policy.